Privacy Policy

Data Controller & Data Processor Roles

For its own website, contact form and corporate email, Logic Foundry acts as the Data Controller: it determines why and how information provided directly to Logic Foundry is processed.

For customer enquiries, WhatsApp correspondence and orders handled in Market on behalf of a store, the store is the Data Controller. The store determines the purposes of processing its customers’ data and how enquiries and orders are managed.

Logic Foundry develops and maintains Market and acts as the Data Processor for that store’s customer data, processing it on the store’s instructions. Requests to access, correct or delete store customer data should be directed to the relevant store. Logic Foundry provides the store with technical assistance to carry out its decisions and applicable obligations.

Software Products & WhatsApp Integration

Data received and purposes

Market is software for processing customer enquiries and managing orders. Where a store enables and configures its WhatsApp Business Cloud API integration, Market receives data supplied through Meta’s WhatsApp Cloud API. This can include text messages, customer phone numbers and WhatsApp identifiers, message and conversation identifiers, timestamps, delivery status and other message metadata, and media file identifiers or captions included in incoming messages.

The store uses this information to review customer enquiries and create and manage relevant orders. Authorized users can select supported text messages for order processing. Receiving a media identifier does not mean that the media file itself has been downloaded or processed. Automatic retrieval and transcription of WhatsApp media attachments are not currently active in this integration.

Storage and authorized access

Market stores customer correspondence, order records and integration data in PostgreSQL on protected server infrastructure. Access to the application and its customer data is restricted to authorized users. Logic Foundry may access the data only as needed to provide instructed technical support and maintain the service on behalf of the store.

AI features and service providers

When the corresponding AI features are activated and configured, Market uses the OpenAI API for intelligent processing of submitted messages and for transcription of audio supplied to the supported transcription feature. The content needed for the selected operation is sent to OpenAI. Receiving a WhatsApp message does not, by itself, mean that it is automatically sent for AI processing.

Data is shared with service providers as necessary to operate the configured features, including Meta for WhatsApp Cloud API communications, OpenAI when its AI or transcription features are used, and providers of server infrastructure. These providers may process data outside the customer’s or store’s country. The store determines which supported features are used for its customers, and Logic Foundry processes the associated data on the store’s instructions.

Retention and deletion of store customer data

The store determines the retention requirements for its customer correspondence and orders, taking account of its operational needs and applicable law. Market does not apply a single automatic deletion period to all customer and order records. The store reviews requests for access, correction and deletion and determines what can be deleted and what must be retained to meet applicable obligations. Logic Foundry provides technical assistance with the authorized actions. Technical event cleanup does not by itself delete the associated customer correspondence or order records.

Data Deletion Instructions

For instructions on requesting access, correction or deletion of personal data, see our Data Deletion Instructions. Requests about Logic Foundry’s website, contact form or corporate email can be sent to contact@logic-foundry.dev. Requests about a store’s customer correspondence or orders in Market are considered by that store as Data Controller, with technical assistance from Logic Foundry.